Our Commitment to You
Protecting your assets, including your identity and personal information, is our top priority. We're committed to keeping your accounts safe from unauthorized access. We use a number of safeguards including industry-standard encryption and multifactor authentication on our Online Banking systems.
Here are some good habits you can practice to protect yourself:
Internal Assessments at Your Bank
The new supervisory guidance offers ways your bank can look for anomalies that could indicate fraud. The goal is to ensure that the level of authentication called for in a particular transaction is appropriate to the level of risk in that application. Accordingly, your bank has concluded a comprehensive risk-assessment of its current methods as recommended in the FFIEC guidelines. These risk assessment consider, for example:
The bank joins the FFIEC and the financial regulatory agencies in strongly urging business account holders to conduct similar internal assessments to ensure the highest level of security possible for your transactions.
Scam Calls & Phishing
Throughout the banking industry, there has been an increase in fraudulent emails and phone calls to consumers requesting personal information such as account numbers, debit or credit card numbers, and personal identification numbers. These requests for information have the appearance of coming from the bank.
Please know that we will never send an unsolicited email or place a call asking you to provide your FULL account information, Social Security number, PIN, credit or Check Card numbers, or other confidential information. There are some situations in which we at the Bank or our credit card processor will contact you. For example, if suspicious activity is detected on your credit card account, you could receive an automated phone call from our Fraud Alert Department. You will be asked to provide the last four digits of your Social Security number in order to confirm that we are speaking with the cardholder, and then given the opportunity to verify recent transactions. If you receive a call like this and are in doubt about whether the call is legitimate, please hang up and call the Bank or 1-800-437-9392, which is the Fraud Alert Department.
For Lost or Stolen Debit Card:
If your Debit Card or ATM Card is lost or stolen, contact the bank immediately. If the bank is closed, please contact our Debit and ATM Card processor immediately. Just follow these steps:
For Lost or Stolen Credit Card:
If your Visa Credit Card is lost or stolen and you need assistance at a time when the bank is closed, please contact our Credit Card processor immediately. Just follow these simple steps:
Your Protections Under "Reg E"
Banks follow specific rules for electronic transactions issued by the Federal Reserve Board. Known as Regulation E, the rules cover all kinds of situations revolving around transfers made electronically. Under the consumer protections provided under Reg E, you can recover internet banking losses according to how soon you detect and report them.
Here is what the Federal rules require: If you report the losses within two days of receiving your statement you can be liable for the first $50. After two days, the amount increases to $500. After 60 days, you could be legally liable for the full amount. These protections can be modified by state law or by policies at the bank, so be sure to ask your banker how these protections apply to your particular situation.
|© 2013 First National Bank of Polk County|